Lk12 Privacy Policy — How We Protect Your Information
This Privacy Policy describes how lk12 collects, uses, stores, and protects your personal information as a user of our platform. We are committed to safeguarding the privacy of Malaysian users and handle all data in accordance with responsible security practices.
By registering for or using the lk12 platform, you agree to the terms set out in this Privacy Policy.
1. Information We Collect
Lk12 collects various types of information to keep the platform running securely and to deliver the best possible user experience. The information we collect falls into the following categories:
Account Information
During registration, you provide your full name, phone number, email address, and password. This information is used to verify your identity and grant secure access to your lk12 account.
Payment Information
To process MYR deposits and withdrawals, we collect transaction-related information such as your bank name, registered bank account number, and FPX or Touch 'n Go transaction records. We do not store credit card numbers or sensitive payment details directly — all processing is handled through recognised payment channels.
Device & Browser Data
Our platform automatically records your IP address, browser type, operating system, device model, and screen resolution. This data is used to detect suspicious activity, optimise platform performance, and resolve technical issues.
Usage Data
We also record the pages you visit, games you play, session duration, and in-platform actions. This data helps us understand usage patterns and continuously improve the overall user experience.
2. How We Use Your Information
Information collected by lk12 is used exclusively for platform operations and to enhance the user experience. We do not sell your personal information to any third party for marketing purposes.
The primary purposes for which we use your information are as follows:
- Verifying your identity during login and financial transactions.
- Processing MYR deposits and withdrawals securely.
- Sending important account notifications such as transaction confirmations, security alerts, and policy updates.
- Detects and prevents fraud, account misuse, or any activity that violates lk12's terms of service.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform functionality, identifying technical errors, and optimising the user experience based on usage data.
Lk12 will not use your information for any purpose beyond the scope stated above without your prior consent.
3. Cookies & Session Tracking
The lk12 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. The types of cookies we use are as follows:
- Session Cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings and display preferences so you don't have to reconfigure them every time you visit the platform.
- Analytics Cookies: Collecting non-identifiable usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the lk12 platform, particularly session cookies required for login authentication.
4. Data Storage, Security & Sharing
Data Retention
Your personal information is stored on secured servers with strict access controls. lk12 retains your data for as long as your account remains active or as required to meet legal obligations. Once an account is closed and the mandatory retention period has lapsed, personal data will be deleted or anonymised.
Security Measures
Lk12 employs multiple layers of security to protect your data, including encryption during transmission, role-based access controls, continuous account activity monitoring, and regular security audits. That said, no system can guarantee absolute security — you are also responsible for keeping your password and login credentials safe.
Sharing with Third Parties
Lk12 does not sell or rent your personal information to third parties. However, we may share information with:
- Payment service providers (such as FPX and Touch 'n Go) for processing transactions in MYR.
- Game providers that require verification of user eligibility to access certain titles.
- Malaysian authorities where required by law or court order.
All third parties working with lk12 are bound by confidentiality agreements and are prohibited from using user information for any purpose beyond the agreed scope.
5. User Rights & Contact Us
As an lk12 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Requests can be made via our support email.
If your information is inaccurate or out of date, you can update it through your account profile settings or by contacting our support team.
You may request the deletion of your account and personal information, subject to mandatory retention requirements under Malaysian law.
You may object to the processing of your data for specific purposes, including marketing communications where applicable.
To submit any privacy rights request, or if you have questions about this Privacy Policy, please contact the lk12 team at: [email protected]
Lk12 will respond to your request within a reasonable timeframe, and no later than thirty (30) business days from the date a complete request is received. Any changes to this Privacy Policy will be published on this page with a clear effective date. We encourage you to review this page periodically. For more information on using the platform, please also visit our FAQ page.
Your Privacy is Our Priority
Lk12 takes our responsibility towards Malaysian users' data seriously. Register or log in to start using the platform with full confidence that your information is handled securely.